Privacy Policy — ji11 Casino Philippines

1. Introduction

ji11 ("we", "us", "our") operates the online casino and sports betting platform accessible at ji11.net, serving Filipino players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City. We understand that when you share personal information with us, you are placing trust in our ability to handle that information responsibly, transparently, and securely.

This Privacy Policy sets out in clear terms what personal data we collect from you, the lawful bases on which we process that data, how long we keep it, and the rights you hold over it under Philippine law. It applies to all personal data collected through the ji11 website, any mobile-optimised interfaces, and through our customer support channels.

This Policy should be read alongside ji11's Terms and Conditions, which govern the overall legal relationship between you and ji11.

2. Data Controller Identity

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), ji11 acts as the Personal Information Controller in respect of all personal data it processes about its registered players and website visitors. ji11 operates under PAGCOR regulatory oversight in the Republic of the Philippines.

ji11 has appointed a Data Protection Officer (DPO) who is responsible for ensuring compliance with this Policy and with the Data Privacy Act. You may contact the DPO directly through the contact details set out in Section 15 of this Policy. The DPO's contact details have also been registered with the National Privacy Commission (NPC) as required by law.

3. Categories of Personal Data We Collect

ji11 collects the following categories of personal data depending on how you interact with the platform:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, nationality, government ID number	Registration & KYC verification
Contact Data	Email address, Philippine mobile number, residential address	Registration
Financial Data	GCash number, bank account name & number (BPI, BDO, Metrobank), Maya wallet ID, transaction history	Deposits & withdrawals
KYC Documents	Scanned copies of PhilSys ID, passport, driver's licence, UMID, SSS ID, voter's ID	Account verification process
Gaming Activity Data	Game history, bets placed, wins and losses, session duration, preferred games	Ongoing platform use
Technical Data	IP address, device type, browser type and version, operating system, time zone	Each site visit
Usage Data	Pages visited, links clicked, time spent on platform, referral source	Each site visit
Communications Data	Live chat transcripts, support email exchanges, feedback submitted	Customer support interactions
Marketing Preferences	Email opt-in/out status, SMS marketing consent, preferred communication language	Registration & account settings

4. How We Collect Your Personal Data

ji11 collects personal data through the following means:

• Direct interactions: When you register for a ji11 account, complete the KYC verification process, make deposits or withdrawals, contact our support team, or respond to surveys or promotions.
• Automated technical collection: As you navigate the ji11 platform, our servers and analytics tools automatically collect Technical Data and Usage Data through cookies, server logs, and similar technologies. See Section 8 for full details on our cookie practices.
• Third-party sources: We may receive personal data about you from payment processors (such as GCash and Maya) to confirm the status of transactions, from fraud prevention and identity verification partners during KYC checks, and from PAGCOR or other regulatory bodies as required for compliance purposes.

5. Purposes of Processing Your Personal Data

ji11 processes your personal data for the following specific, legitimate purposes:

• Account registration and management: Creating and maintaining your ji11 account, including password management and access controls.
• Identity and age verification (KYC): Confirming that you are at least 21 years of age and that your identity matches your account details, as required by PAGCOR and Philippine law.
• Payment processing: Processing deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other accepted payment channels.
• Regulatory compliance: Meeting our obligations under PAGCOR's licensing conditions, the Anti-Money Laundering Act, and all other applicable Philippine regulations, including reporting obligations to AMLC where required.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, multi-accounting, and any other prohibited conduct as defined in our Terms and Conditions.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling and administering responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
• Customer support: Responding to your queries, complaints, and requests through live chat, email, and other support channels.
• Platform improvement: Analysing aggregated usage data to improve the ji11 platform, personalise your gaming experience, and develop new features and promotions.
• Marketing communications: Sending you information about ji11 promotions, new games, and special offers — but only where you have provided valid consent to receive such communications and have not subsequently withdrawn that consent.
• Legal claims: Establishing, exercising, or defending legal claims arising from your use of the ji11 platform.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, ji11 processes your personal data on the following lawful bases:

• Contractual necessity: Processing required to perform our contract with you — including operating your account, processing transactions, and providing access to games — is necessary for the fulfilment of the ji11 Terms and Conditions you agreed to upon registration.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act, the National Internal Revenue Code, and all other applicable Philippine regulatory and legal requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and freedoms under Philippine law.
• Consent: Processing for direct marketing communications, and for the use of non-essential cookies, based on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without detriment to your account standing.

7. Sharing Your Personal Data

7.1 We Do Not Sell Your Data

ji11 does not sell, rent, or trade your personal data to any third party for that party's independent marketing or commercial purposes. Full stop.

7.2 Service Providers

ji11 works with carefully selected third-party service providers who process personal data on our behalf and under our instruction, strictly for the purposes described in this Policy. These include:

• Payment processors: GCash (Mynt), Maya (Voyager Innovations), BPI, BDO, Metrobank, GrabPay, and other payment rails used to facilitate your deposits and withdrawals.
• KYC and identity verification partners who validate the authenticity of government-issued ID documents submitted during account verification.
• Fraud detection and anti-money laundering screening services that help ji11 meet its obligations under the Anti-Money Laundering Act.
• Cloud hosting and infrastructure providers on whose servers the ji11 platform and your data are stored.
• Customer support platform providers that power our live chat and ticketing systems.
• Email and SMS communication service providers used to deliver account notifications and, where consented, promotional communications.

All service providers are required to enter into data processing agreements with ji11 that obligate them to handle your personal data in accordance with the Data Privacy Act and ji11's privacy standards. They are prohibited from using your data for any purpose other than performing the services contracted by ji11.

7.3 Regulatory and Legal Disclosure

ji11 may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), the National Privacy Commission, or other Philippine government authorities where disclosure is required by law, court order, or regulatory mandate. ji11 will comply with such requirements and, where legally permitted, will inform you of such disclosure.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of ji11's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the receiving entity before the transfer takes effect.

8. Cookies & Tracking Technologies

ji11 uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the platform. The types of cookies ji11 uses are:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in to your ji11 account and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without preventing you from using the platform.
• Functional cookies: Remember your preferences such as language settings, game display preferences, and responsible gaming tool configurations, so you do not need to reset them each visit.
• Performance and analytics cookies: Collect anonymised or pseudonymised data about how Players use the ji11 platform, including which pages are visited most often and where errors occur. This data is used solely to improve ji11's platform performance.
• Marketing cookies: Used only with your prior consent to track your interactions with ji11 promotions and to deliver relevant promotional content within the ji11 platform. ji11 does not use third-party ad network cookies to track your activity across other websites.

You may manage your cookie preferences at any time through the cookie settings panel accessible from the footer of the ji11 platform. Withdrawing consent for non-essential cookies will not affect your ability to use any core platform feature.

9. Data Retention

ji11 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. Our standard retention periods are:

• Account and identity data: Retained for the duration of your active account, plus five (5) years following account closure, to meet PAGCOR licensing requirements and AMLA obligations.
• KYC documents: Retained for five (5) years following account closure, as required by Philippine anti-money laundering regulations.
• Financial transaction records: Retained for five (5) years from the date of the transaction, in line with BIR and AMLA record-keeping requirements.
• Gaming activity data: Retained for the duration of your account plus three (3) years, used for responsible gaming monitoring, dispute resolution, and regulatory audit purposes.
• Customer support communications: Retained for three (3) years from the date of the interaction, for dispute resolution and service quality purposes.
• Marketing preferences and communication logs: Retained until you withdraw consent, plus six (6) months to process the withdrawal and maintain a record of it.
• Technical and usage data: Retained for thirteen (13) months in identifiable form, then aggregated and anonymised for long-term analytics.

When personal data reaches the end of its retention period and no other legal basis for continued retention applies, ji11 will securely delete or anonymise that data in a manner that prevents its reconstruction.

10. Security Measures

ji11 implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ji11's servers.
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records.
• Role-based access controls ensuring that only authorised ji11 personnel with a legitimate business need can access personal data.
• Multi-factor authentication requirements for ji11 administrative systems.
• Regular penetration testing and vulnerability assessments by independent security professionals.
• Secure data centres with physical access controls, environmental protections, and redundant infrastructure.
• Data breach response procedures, including NPC notification within 72 hours of discovering a breach that poses a real risk of serious harm, as required by NPC Circular 16-03.

While ji11 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You also have a role in protecting your account: use a strong, unique password, do not share your ji11 Login credentials with anyone, and notify us immediately if you suspect unauthorised access to your account.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ji11. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 15.

12. Minors & Age Policy

The ji11 platform is strictly restricted to individuals who are 21 years of age or older, in compliance with PAGCOR's minimum age requirements for online gambling in the Philippines. ji11 does not knowingly collect personal data from individuals under 21.

Where ji11 discovers or has reasonable grounds to believe that personal data has been submitted by or on behalf of a person under 21, we will promptly delete that data and close the associated account. Any deposits made by an underage account will be returned to the originating payment method.

Parents and guardians concerned about underage access to online gambling platforms are encouraged to use device-level parental controls and to have open conversations with young people about responsible attitudes toward gambling. If you believe a minor has registered on the ji11 platform, please contact us immediately at [email protected].

13. Cross-Border Data Transfers

ji11 primarily processes and stores your personal data within the Republic of the Philippines. In limited circumstances, personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or certain KYC verification partners whose operations span multiple countries.

Where personal data is transferred outside the Philippines, ji11 ensures that appropriate safeguards are in place as required by the Data Privacy Act and NPC regulations. These safeguards include binding contractual clauses that require the recipient to uphold the same level of data protection as required under Philippine law. ji11 will not transfer your personal data to a country or territory unless adequate protections are in place.

14. Amendments to This Privacy Policy

ji11 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or operational developments. When we make a material change to this Policy, we will notify registered Players via the email address on their ji11 account and/or through a prominent notice on the platform, at least fourteen (14) days before the updated Policy takes effect.

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. Your continued use of the ji11 platform after the effective date of an updated Policy constitutes your acceptance of the revised terms.

15. Contact the Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or ji11's data processing practices, you may contact our Data Protection Officer through the following channels:

• Email: [email protected] — use the subject line "Privacy / DPO Enquiry"
• Live Chat: Available 24/7 through the ji11 platform — request to speak with the Data Protection team
• Support Hours: 24 hours a day, 7 days a week, including Philippine public holidays
• Languages: Filipino (Tagalog) and English
• Response Time: Acknowledgement within 3 business days; substantive response within 15 business days

If you are not satisfied with ji11's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent body responsible for administering and enforcing the Data Privacy Act of 2012.